Technical Issues
- My webcast / on-demand video doesn't seem to load, or all I see is a black box
- When I launch a webcast I get a message saying, "The video you are trying to watch is currently unavailable."
- I can't navigate the webcast using the slider control
- I can't hear any sound
- My screen is blank
- Why do I hear an echo?
- The video was working but now has gone black
- How do I change my screen resolution?
- My computer won't allow me to install Adobe Reader. What do I do?
- The webcast pauses frequently while I view it. What do I do?
- I can't view the webcast at the designated time. Can I view it later?
Back to Support Home
When I click "Watch Now," I get a screen saying my program has not started, even though it has
This may occur if you've previously clicked "Watch Now" before a program started. Your browser has stored, or cached, the information from that previous visit.
To re-load all the page's information, perform a "hard refresh" on the page (Ctrl+F5 for PC; Shift+Command+R for Mac).
Please wait ...