Technical Issues
- My webcast / on-demand video doesn't seem to load, or all I see is a black box
- When I click "Watch Now," I get a screen saying my program has not started, even though it has
- I can't navigate the webcast using the slider control
- I can't hear any sound
- My screen is blank
- Why do I hear an echo?
- The video was working but now has gone black
- How do I change my screen resolution?
- My computer won't allow me to install Adobe Reader. What do I do?
- The webcast pauses frequently while I view it. What do I do?
- I can't view the webcast at the designated time. Can I view it later?
Back to Support Home
When I launch a webcast I get a message saying, "The video you are trying to watch is currently unavailable."
This means the video stream from the live program has not started yet. It is related to the broadcast crew getting the web stream "streaming." There are two different solutions:
- Close the browser window and try again in a few minutes until the stream is working.
- Leave the browser window active and every few minutes press the F5 or Ctrl+F5 key(s) to refresh the browser window. When the stream is live, the message will disappear.
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