Technical Issues
- My webcast / on-demand video doesn't seem to load, or all I see is a black box
- When I click "Watch Now," I get a screen saying my program has not started, even though it has
- When I launch a webcast I get a message saying, "The video you are trying to watch is currently unavailable."
- I can't hear any sound
- My screen is blank
- Why do I hear an echo?
- The video was working but now has gone black
- How do I change my screen resolution?
- My computer won't allow me to install Adobe Reader. What do I do?
- The webcast pauses frequently while I view it. What do I do?
- I can't view the webcast at the designated time. Can I view it later?
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I can't navigate the webcast using the slider control
These features will not work for a live webcast or webcast replay.
For on-demand and archive videos, you can use the slider control to navigate the playback. This feature requires high bandwidth. Just click in the progress bar and the video will navigate forward or backward in the video.
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