Technical Issues
- My webcast / on-demand video doesn't seem to load, or all I see is a black box
- When I click "Watch Now," I get a screen saying my program has not started, even though it has
- When I launch a webcast I get a message saying, "The video you are trying to watch is currently unavailable."
- I can't navigate the webcast using the slider control
- I can't hear any sound
- My screen is blank
- Why do I hear an echo?
- The video was working but now has gone black
- How do I change my screen resolution?
- The webcast pauses frequently while I view it. What do I do?
- I can't view the webcast at the designated time. Can I view it later?
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My computer won't allow me to install Adobe Reader. What do I do?
Your firm might have restrictions in place so that users can't install programs on their computers. You should contact your IT department for further assistance in this case.
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