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My webcast / on-demand video doesn't seem to load, or all I see is a black box

You may need to wait a while for the video to preload. Depending on the speed of your Internet connection and your geographic location, the load time can vary. A faster Internet connection (high speed internet/DSL) will result in greater throughput, allowing you to watch the streams without any lag or buffering delays. However, slow connections will receive buffering delays, including lagging video and stuttering. On a broadband connection, the average wait time before the video starts can be 10-30 seconds.

If the video does not start after a full two minutes, it is likely that the video may be temporarily offline or broken, in which case please contact Technical Support.

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